NYT on a roll...

Two great articles on food and food-related topics by the NYT this week. Almost makes up for the markets!

This is their 1-50 list of things that restaurant staffers/waiters should never say or do (with comments from Colin). I have a couple to add from the Singaporean context (which have actually been said to me), for example, you should never say, when asked for cutlery, "we are washing them as fast as we can!"

1. Do not let anyone enter the restaurant without a warm greeting.

2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.

3. Never refuse to seat three guests because a fourth has not yet arrived.

4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.
[Colin: Singaporean waitstaff are not generally guilty of the first three, but neither do they exhibit the initiative required for #4, which would definitely win guests over]

5. Tables should be level without anyone asking. Fix it before guests are seated.
[Colin: I personally hate wobbly tables. It makes a guy look bad in front of his date. What is so difficult about making tables non-wobbly?]

6. Do not lead the witness with, “Bottled water or just tap?” Both are fine. Remain neutral.
[Colin: Another irritation, which other bloggers have gone to great lengths to identify, is restaurants which don't believe in serving tap water. You run an eatery, not a palace.]

7. Do not announce your name. No jokes, no flirting, no cuteness.

8. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment.
[Colin: I find that waitstaff, even well-trained ones, do this a lot. It is extremely rude and aggravating.]

9. Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition.
[Colin: Waitstaff far too often mumble out a rehearsed list so rapidly you'd think they were trying for an award.]

10. Do not inject your personal favorites when explaining the specials.
[Colin: Actually I think this is fine - it adds some personality to the presentation.]

11. Do not hustle the lobsters. That is, do not say, “We only have two lobsters left.” Even if there are only two lobsters left.

12. Do not touch the rim of a water glass. Or any other glass.

13. Handle wine glasses by their stems and silverware by the handles.

14. When you ask, “How’s everything?” or “How was the meal?” listen to the answer and fix whatever is not right.

15. Never say “I don’t know” to any question without following with, “I’ll find out.”

16. If someone requests more sauce or gravy or cheese, bring a side dish of same. No pouring. Let them help themselves.

17. Do not take an empty plate from one guest while others are still eating the same course. Wait, wait, wait.

18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?”
[Colin: Very few restaurants I've been to have been able to display this level of training.]

19. Offer guests butter and/or olive oil with their bread.

20. Never refuse to substitute one vegetable for another.

21. Never serve anything that looks creepy or runny or wrong.

22. If someone is unsure about a wine choice, help him. That might mean sending someone else to the table or offering a taste or two.

23. If someone likes a wine, steam the label off the bottle and give it to the guest with the bill. It has the year, the vintner, the importer, etc.

24. Never use the same glass for a second drink.

25. Make sure the glasses are clean. Inspect them before placing them on the table.

26. Never assume people want their white wine in an ice bucket. Inquire.

27. For red wine, ask if the guests want to pour their own or prefer the waiter to pour.

28. Do not put your hands all over the spout of a wine bottle while removing the cork.

29. Do not pop a champagne cork. Remove it quietly, gracefully. The less noise the better.

30. Never let the wine bottle touch the glass into which you are pouring. No one wants to drink the dust or dirt from the bottle.

31. Never remove a plate full of food without asking what went wrong. Obviously, something went wrong.

32. Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them or dust them.

33. Do not bang into chairs or tables when passing by.

34. Do not have a personal conversation with another server within earshot of customers.

35. Do not eat or drink in plain view of guests.

36. Never reek from perfume or cigarettes. People want to smell the food and beverage.

37. Do not drink alcohol on the job, even if invited by the guests. “Not when I’m on duty” will suffice.

38. Do not call a guy a “dude”.

39. Do not call a woman “lady”.

40. Never say, “Good choice,” implying that other choices are bad.
[Colin: Personally I think this can be done with humour or irony.]

41. Saying, “No problem” is a problem. It has a tone of insincerity or sarcasm. “My pleasure” or “You’re welcome” will do.

42. Do not compliment a guest’s attire or hairdo or makeup. You are insulting someone else.
[Colin: Again, depends on how you pull it off.]

43. Never mention what your favorite dessert is. It’s irrelevant.

44. Do not discuss your own eating habits, be you vegan or lactose intolerant or diabetic.

45. Do not curse, no matter how young or hip the guests.

46. Never acknowledge any one guest over and above any other. All guests are equal.

47. Do not gossip about co-workers or guests within earshot of guests.

48. Do not ask what someone is eating or drinking when they ask for more; remember or consult the order.

49. Never mention the tip, unless asked.

50. Do not turn on the charm when it’s tip time. Be consistent throughout.

It's beginning to look a lot like Christmas!

Just in case anyone has been looking for presents for their favourite blogger-friend (cough, cough), I was looking through Amazon myself today and came across these brilliant books! Of course, I am the main proponent of, "who needs cookbooks when you have the web" and "too many cookbooks = too much cobwebs" but I was definitely seduced by this promising selection and hope you will like them too.


The Fundamental Techniques of Classic Pastry Arts, by the International Culinary Center and Judith Choate ($27.75USD)

This sounds like something I could really learn from, a wealth of insider tricks and an indispensable addition to any serious home baker’s library, The Fundamental Techniques of Classic Pastry Arts covers the many skills an aspiring pastry chef must master. Based on the internationally lauded curriculum developed by master pâtissier Jacques Torres for New York’s French Culinary Institute, the book presents chapters on every classic category of confection: tarts, cream puffs, puff pastry, creams and custards, breads and pastries, cakes, and petits fours. Each chapter begins with an overview of the required techniques, followed by dozens of recipes—many the original creations of distinguished FCI graduates.


The Patisseries of Paris: Chocolatiers, Tea Salons, Ice Cream Parlors, and more, by
Jamie Cahill (USD$11.53)

This charming book profiles almost 100 of the best patisseries, chocolate shops, tea salons, ice cream parlors and other sweet spots in Paris. Author Jamie Cahill also includes the best picnic spots and offers several lovely sidebars: a profile of a chocolate buyer for a fashionable gourmet store, a behind-the-scenes look at the daily goings-on in a patisserie kitchen and the history of three crucial items in the French kitchen. Cahill also mentions other useful tips, including brief descriptions of the various types of creams and cream fillings that form the foundation of French pastries.

If you're planning to go to Paris anytime, it would be great to read this book and if you're not, then you have to get it, it looks so beautiful you could read it anytime of the year!


Momofuko, David Chang and Peter Meehan ($26.29USD)

You would think it's funny to buy an Asian cookbook but if the breathless hype is true and his food is as good and as exciting as everyone says it is, it would be worth it. We might not be able to eat at his restaurant but from what I've read, I'm already a fan of scary-smart, funny, and ambitious, the wildly creative Chang.

The reviews do say that the recipes are impractically long and complex, though the ginger-scallion ramen recipe I read on the net sounded absolutely delicious.


Organic and Chic: Cakes, Cookies, and Other Sweets That Taste as Good as They Look, by Sarah Magid ($18.47USD)

In 60 recipes, Magid offers up specific, easy to follow recipes for crowd-pleasers like oatmeal raisin cookies and flourless chocolate almond cake, as well as homemade variations on childhood all-stars like Girl Scout Thin Mint cookies and Hostess Sno-balls. Grown-ups will swoon over her Lovely Lemon Cake with marshmallow frosting, Minty Strawberry Shortcakes and her Chocolate Love Blossom-a multilayer chocolate cake filled with vanilla whipped cream and/or a red currant curd, and covered with a rich ganache. Though the titles may sound ambitious, most recipes are more than manageable.

The photos from this book look gorgeous and I like the idea of making good-for-you also good-to-look-at and good-to-eat. I also definitely think organic, high-quality baking is where the future of dessert lies.


I love Macarons, by Hisako Ogita ($10.08USD)

Cute-as-can-be, buttery macarons capture the whimsy and elegance of Paris, where they're traditionally served with tea or wrapped up in ribbon to give as a gift. But the secrets of making perfect macarons have long eluded home bakers until now, in I Love Macarons, renowned Japanese pastry-maker Hisako Ogita brings her extensive experience to the art of baking macarons with fully illustrated foolproof step-by-step instructions. This book looks really charming, I'm not sure anyone can fully explain macarons, nor that you can learn it out of a book, nor even that I have the patience to try new and possibly unsuccessful variations of recipes but I would sure like to have a look!


The Fat Duck Cookbook, Heston Blumenthal ($31.50USD)

The cookbook was hailed by the Los Angeles Times as a “showstopper” and by Jeffrey Steingarten of Vogue as “the most glorious spectacle of the season…like no other book I have seen in the past twenty years”. This lavishly illustrated, stunningly designed, and gorgeously photographed masterpiece takes you inside the head of maverick restaurateur Heston Blumenthal. Separated into three sections (History; Recipes; Science), the book chronicles Blumenthal’s improbable rise to fame and, for the first time, offers a mouth-watering and eye-popping selection of recipes from his award-winning restaurant. He also explains the science behind his culinary masterpieces, the technology and implements that make his alchemical dishes come to life. I don't suppose any of these recipes would be easy to recreate but maybe one could learn a trick or two from the master.


Rose's Heavenly Cakes, by Rose Levy Beranbaum ($26.37USD)

From the author of the standard classic, the Cake Bible, this is a large, heavy, detailed book of cakes, cupcakes, bars, baby-size cakes with excellent photography, all printed on heavy, high-end paper and with volumes listed next to it, then the weights of each ingredient, in both American and Metric form. Almost every cake is photographed, which I know many people find important in choosing a cook book. It sounds accessible, useful and delicious.

Worst Dining Trends of the Decade

Food has become such an icon these days: we place it high atop a pedestal of organic, locally-grown, grass-fed, extra virgin, cold-pressed, single estate offerings, and we worship it and flaunt it ostentatiously, the latest restaurant or dining experience worn like a diamond choker.

Restaurants, the high priests of this new religion, certainly do their part to observe the solemn rituals, making us, the willing acolytes, believe that we absolutely, for our spiritual welfare, must have the catch of the day.

It's about time someone held up a mirror to this silliness, exposing the aggrandisement and blandishments to the searing light of truth. You should think about it too: what do you consider to be the worst dining trends of the decade?

Black Coffee, anyone?

I am partial to a good coffee, although I don't drink it often: when presented with the opportunity to have a rich, strong yet creamy cappuccino or latte, I can never resist. I've been very fortunate that in my travels, whether to San Francisco, Rome or Sydney, I've had many opportunities to sample and appreciate some really great coffees.


That's partly why I always cringe when my Australian cousins visit town and ask, with a knowingly significant emphasis, "where can I get a good coffee"? The reality is, we haven't many that I could point them to. Until a few years ago, I'd have said, we haven't any, but luckily that landscape has changed.


Black Coffee Dessert Bar is definitely on top of my shortlist (literally) when considering truly independent, quality-driven and best of all, local entreprenuers who are changing the way that Singaporeans experience western-style coffee and it's really about time. After all, we've all had bad coffees, the bitter, migraine-inducing New Jersey diner coffeepot-on-a-hot-plate type stuff that just wasn't worth the caffeine boost.


In fact, Singapore has been engulfed by chains like Gloria Jeans, Tully's and Coffee Club (or whatever they call themselves next), largely I suspect because of the goldmine Starbucks got everyone believing in, about the same time that they convinced everyone that a cup of coffee-au-lait should cost in excess of $5. So in a sense, it's no wonder that a good caffeine hit has been both an elusive and confusing experience for the average consumer.


It's also, in part, a result of Singapore'a corporate coffee culture, the fact that a coffee has become a codeword for an unneccessary meeting and the coffee itself, a convenient drink to supplement a short but heavy lunch. In reality, a good coffee should taste like a marriage of a rich, delicious flavour coupled with a full body and a luxurious mouthfeel, and the coffee experience should be one of enjoyment and contemplation, the same ingredients needed to make a good one.


This is because a good coffee is a complex romance, starting with the high altitude, moderate climate, abundant rainfall and volcanic soils that produce some of the world's finest gourmet coffees in places like Guatemala, Hawaii and Columbia, then continued through the legacy of farmers who grow, pick and market the beans and actualized through the passion of qualified baristas who roast and percolate them to the right acidity and tease out fresh milk foam into imaginative "latte-art" patterns. It takes a pretty global village.


The founders of Black, whom I know from school, have clearly not just done their research into the complex art of coffee making but also into the kind of atmosphere where you can enjoy your daily dose. Tony, the barista, gives me a quick lesson in how to get the best brew- their beans are ground fresh to order for every single cup and the same with the milk, poured and steamed for each cup. The remaining milk is thrown away so that each cup gets fresh milk- this gets a huge thumbs up for quality and service- I doubt any other joint in Singapore is as careful and passionate.


The cafe itself is just as meticulous- the staff are friendly, the signage clever and the vintage furnishings and music were specifically chosen for a hip, yet informal setting, which is a great change from the Raffles Place area, where it is located toward the back of Chevron House, a stone's throw away from the MRT.


Black, which prides itself on being a coffee and dessert bar, serves a variety of other beverages, such as a selection of teas, iced and authentic Italian hot chocolate and fruit mixes. Black also serves dessert and alcohol over the day (if you're lucky, there will be warm slices of luxurious home-made Valronha chocolate bananana bread - they are wonderful) but it is in the evenings when it becomes a venue for music sessions and parties. With little publicity and within a mere few months of its opening, Black went on to win a mention as one of the "Top five bars, restaurants, coffee shops" in The Monocle Singapore Survey 2009, probably a testament to the appreciation of its rare product and standards.


Black Coffee Dessert Bar
16 Collyer Quay #01-11/12 Hitachi Tower
Monday to Friday 7am-8pm
+65 65344220
www.thisisblack.com.sg

Food Opera at ION

A few weeks ago, the PR company for Food Opera at the Orchard ION gave us a call and invited a group of bloggers to sample their new outlet and its offerings. While joking that this was quite far from our usual concept of posh-nosh, we were intrigued to see how this idea of a "high-end" food court would play out.

On that day, we were shown to a private table within the food court but also given a tour of the premises, which included many esoteric animal sculptures owned by Dr George Quek, Chairman of the BreadTalk Group, who is behind this new venture. The idea of a "Food Opera" was to showcase the artistry of enterprising hawkers and to suggest an elegant ambience with unconventional furnishings and decor, like acrylic chairs, chandeliers and oversized picture frames.

Food Opera has 26 stalls (4 of these are mini-restaurants) chosen for their authentic cooking and long history. It is affiliated to Food Reupublic, Bread Talk, Din Tai Fung and Toast Box (isn't it amazing how large his empire has grown?)


The first dish that was brought to the table was a plate of abacus yam from Mei Zhen Hakka Delights. My mother is Hakka and I've inherited very little appreciation for the cuisine, so it surprised me that I actually thought this dish very flavourful and nuanced.


The second dish was Fatty Weng's Fried Oyster Omelettes. The oyster omelette of course, is a perennial favourite and this one even had some wok hei but as with most oyster omelettes, it started to cool and congeal quickly.


The third dish was the smoked duck from Guan Chee Roasted Meats. This dish of sliced duck was so pink, succulent and moist, it looked almost like a plate of undercooked char siew, rather than duck. True to the image of "Food Opera", the plate of duck meat comes embellished with decorative flowers and garnishes.


The stall also does other roast meats like roast pork crackling, which was good and char siew, which was not quite so good (tinted red and somewhat overflavoured in rose syrup).


My favourite dish was Li Xin Chao Zhou Fish Ball Noodles. The fish balls are large and bouncy, yet light and effortlessly smooth- having been hand-shaped from fresh ground Yellow Tail, the taste is clean, without a fishy after-taste, even and sweet. These are the largest fishballs I've seen, and the unanimous opinion was that they are also some of the finest fishballs we'd ever tasted. The stall is quite an interesting one to peer into because you can see their whole process of shaping, chilling and cooking the fish balls.


My second favourite is the red wine hor fun, from Ah Wok's restaurant: this was well fried, with a well-balanced flavour. It's a great dish to order because people do a double take when they first hear the mention of "red wine" in the same sentence as "seafood hor fun". Oddly enough, however, the combination works brilliantly, as the red wine, when exposed to the searing heat of the wok, quickly reduces to a jus that coats and enhances the umami of the seafood. This mini-restaurant within Food Opera sells zi char and is one of the places that you can get a larger table for a proper sit-down meal.






The other dishes fed to us were the Hainanese Curry Pork Chop with Chap Chye, a sambal kang kong, an assortment of tofu and the Ayam Goreng Bumbu from Padang Padang and they were all pretty good.


One dish that we were split on was Ah Wok's crispy duck, some people did like it but for me, it was too thin and dry.


Lastly, we sampled the Chendol and the Gula Melaka Avocado from the Ice Shop (No. 7). I didn't like the Gula Melaka Avocado, the avocado content wasn't high enough and the whole thing tasted reminiscently of soyabean. The chendol on the other hand, was probably one of the best I've had in Singapore, with a powerful punch of coconut milk. It was a pity that the jelly strips were not home-made and had a tinted kelly green, rather than a faded pandan green colour to them but all in all, it was very satisfying.


There were many other stalls that we didn't get to try- the 3rd Generation Laksa and Prawn Noodles, the Balestier Bak Kut Teh and the SGKuehKueh stall, an offshoot of the famous stall in Amoy Street. There is definitely reason, thus, to go back to Food Opera- while I don't know if Singaporeans would pay the premium in prices, just because you get to eat on proper ceramic crockery (as opposed to melamite ones), this place is packed out almost everyday, which goes to show, good food and a good location, is definitely the key to success.